Terms and Conditions

Merchant Information

Merchant Name: ELLIOT FOSTER

Email: contact@elfonow.shop

Address: 82 Tinakori Road, Thorndon, Wellington 6011, New Zealand

Phone: +64 21 294 0381

1. Acceptance of Terms

By accessing and placing an order on our website, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our site.

2. Products

We sell fresh seafood products. All product descriptions, images and weights are for reference only. Actual products may have minor natural variations. We will take reasonable steps to ensure product freshness before dispatch.

3. Pricing and Payment

All prices shown on the website are in New Zealand Dollars (NZD) unless stated otherwise. Payment must be completed at checkout. We reserve the right to correct pricing errors and refuse orders where incorrect pricing is displayed.

4. Orders and Availability

Submission of an order does not guarantee acceptance. We may cancel or modify orders due to stock shortage, supply issues or other unforeseen circumstances. We will notify you promptly if your order cannot be fulfilled.

5. Delivery

Delivery times are estimates only and not guaranteed. Fresh seafood requires careful handling. You must ensure someone is available to receive the order at the delivery address to maintain product quality.

6. Refunds and Returns

Due to the perishable nature of seafood, returns are generally not accepted. If you receive damaged, spoiled or incorrect goods, you must contact us within the timeframe stated in our Refund Policy with photos as evidence to be eligible for a refund or replacement.

7. Food Safety

You are responsible for storing and consuming seafood correctly after delivery. Please follow safe food handling instructions. We are not liable for illness caused by improper storage, preparation or consumption after delivery.

8. Limitation of Liability

Our total liability to you shall not exceed the purchase price of the relevant order. We exclude indirect, consequential or incidental losses to the fullest extent permitted by New Zealand law.

9. Governing Law

These Terms and Conditions are governed by the laws of New Zealand. Any disputes will be subject to the jurisdiction of New Zealand courts.

10. Changes to Terms

We may update these terms from time to time. Continued use of the website after changes means you accept the revised Terms and Conditions.